E112 - Responding to an incident

In this episode, Brian and Milou discuss the critical aspects of crisis communication during security incidents, emphasizing legal considerations, internal and external communication strategies, and the importance of preparation and transparency.

Chapters

00:00 Introduction to Crisis Communication in Security Incidents
01:15 People, Process, and Technology in Crisis Response
02:33 Media Training and Handling Public Questions
04:05 Legal Aspects of Incident Reporting
06:08 Involving External Counsel and Forensic Teams
10:42 PR and Media Strategies During Incidents
13:08 Customer Communication and Transparency
18:02 Internal Communication and Employee Awareness
22:15 Post-Incident Documentation and Trust Rebuilding
28:46 Final Thoughts and Best Practices for Crisis Communication