E104 - Working with MSSPs

In this episode, Brian and Milou discuss the essentials of Managed Security Service Providers (MSSPs), including their role, selection criteria, contractual considerations, and ongoing management. They explore how MSSPs can enhance security maturity, ensure compliance, and the importance of clear communication and trust in these partnerships.

Chapters

00:00 Introduction and Weather Chat
01:09 Defining MSSPs and MSPs
02:21 The importance of 24/7 security monitoring
03:43 Expertise and certifications for MSSPs
05:21 Compliance considerations and security standards
06:17 Enhancing security maturity with MSSPs
07:15 Communication and incident response
12:43 Contractual and legal considerations
15:20 Setting expectations and SLAs
20:30 Building a strong MSSP relationship
22:34 Managing the ongoing partnership
29:20 Reevaluating and offboarding MSSPs
30:20 Final thoughts and advice